What forms of payment do you accept?

we accept various forms of payment including credit cards, debit cards and PayPal. It's always a good idea to check with the specific store to see which payment options we accept.

Frequently asked questions

What is your return policy?

At our smoke shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. You may return unused and unopened products within 14 days of purchase for a full refund, minus any shipping costs. Please note that we cannot accept returns on used or opened products due to health and safety reasons. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.

How long will it take for my order to be shipped?

We strive to process and ship orders as quickly as possible. Most orders are shipped within 1-2 business days. However, some products may have longer processing times. Once your order has been shipped, you will receive a tracking number via email so you can easily track your package. Shipping times may vary depending on your location and the shipping method you choose at checkout. If you have any questions about the status of your order, feel free to contact our customer service team for assistance.

Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that international shipping may take longer and incur additional fees such as customs and import duties. We advise that you check your country's customs regulations and fees prior to placing your order.

Can I cancel my order?

Yes, you can cancel your order as long as it has not been shipped yet. Once your order has been shipped, we are unable to cancel it. If you need to cancel your order, please contact our customer service team as soon as possible.

Do you have a physical store location?

Yes, we do have physical store locations! We currently have two locations, one in Downey and the other in Gardena. You can find our addresses and store hours on our Contact Us page. We would love for you to stop by and check out our products in person!

Are your products intended for tobacco use only?

Yes, all our products are intended for tobacco use only. It is illegal to use our products for any illegal or illicit purpose. We do not condone or promote the use of any illegal substances.

Do you offer any warranties on your products?

Yes, we offer warranties on certain products. Please check the product description or contact our customer service team for more information.

Can I track my order online?

Yes, once your order has been shipped, you will receive a tracking number via email which you can use to track your package online.

How do I contact customer service if I have a problem with my order?

You can contact our customer service team by phone, email, or live chat. Our phone number and email address are listed on our website, and the live chat option can be found on our homepage. Our customer service team is available to help you with any questions or concerns you may have about your order.